This policy applies to purchases made directly from my shop at toriahowell.com. If you bought a book from Amazon, Apple Books, Kobo, or another retailer, please contact that retailer directly — they handle their own returns.

eBooks are available exclusively through Amazon and are subject to Amazon's own refund policies.

Paperbacks

All paperbacks sold through my shop are printed to order by BookVault. Each copy is produced specifically for you after you place your order, which means they are made-to-order goods.

Under the Consumer Contracts Regulations 2013, made-to-order items are exempt from the standard 14-day cancellation right. Because of this, I'm unable to accept returns or offer refunds for change of mind.

If your book arrives damaged or faulty — a printing error, missing pages, damage in transit, or anything else that means the book isn't as it should be — please email me at hello@toriahowell.com within 30 days of receiving it. Include a photo if you can. I'll arrange a replacement or a full refund, whichever you prefer. You won't need to return the damaged copy.

If your order doesn't arrive within the estimated delivery window (see my Shipping & Delivery Policy), please get in touch and I'll investigate with BookVault and sort it out.

How to contact me

For any issue with an order, email hello@toriahowell.com. I aim to respond within 2 working days.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund regardless of this policy.