This policy applies to purchases made directly from my shop at toriahowell.com.

Where I ship to

I currently ship paperbacks to the following countries:

• United Kingdom

• United States

• Canada

• Australia

• New Zealand

I'm unable to ship to other countries at this time. If you're outside these regions, my books are also available through Amazon in multiple marketplaces worldwide.

Paperback orders

All paperbacks are printed to order by BookVault, my print-on-demand partner. This means your book is produced fresh after you place your order — it's not sitting in a warehouse.

Estimated timelines

Production and delivery times are estimates, not guarantees. Actual times may vary depending on the fulfilment location and courier service.

United Kingdom Production: 5–7 working days. Delivery: 2–3 working days after dispatch. Total estimated time: 7–10 working days.

United States & Canada Production: 3–5 working days. Delivery: 5–10 working days after dispatch. Total estimated time: 8–15 working days.

Australia & New Zealand Production: 3–5 working days. Delivery: 6–14 working days after dispatch. Total estimated time: 9–19 working days.

Shipping costs

Shipping costs are calculated at checkout based on your location and the items in your order.

Tracking

Where available, you'll receive tracking information by email once your order has been dispatched. Not all shipping methods include tracking.

Ebooks

eBooks are not sold through my shop. They're available exclusively through Amazon, where they're included in Kindle Unlimited or available to purchase. You can find links to all formats on each book's page on my website.

Problems with your order

If your order hasn't arrived within the estimated timeframe, or if it arrives damaged, please email me at hello@toriahowell.com and I'll look into it. See my Returns & Refunds Policy for more details.

Contact

If you have any questions about shipping or delivery, email hello@toriahowell.com.